Ishaan Agrawal

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Experience

Retail Sales Associate
Feb 2017 – Current
ZARA / New Delhi, India
  • Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
  • Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
  • Processed payments and maintained accurate drawers to meet financial targets.
Barista
March 2015 – January 2017
Dunkin' Donuts / New Delhi, India
  • Up-sold additional drinks and pastries, boosting average store sales by ₹1500 weekly.
  • Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
  • Trained entire staff of 15 baristas in new smoothie program offerings and procedures.
Pharmacist Assistant
Feb 2010 – May 2013
Bench Pharmacy / Birmingham
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.

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